Q: What do I get when I buy a project?
You receive complete source code, database schemas, setup documentation, and deployment guides. Premium projects include 30 days of technical support. Need help with deployment? We'll handle server setup, configuration, and launch for you—just let us know during checkout.
Q: Can you customize it for my business?
Absolutely. We customize branding, add features, integrate third-party services, and adjust workflows to match your business. After you purchase a project, fill out our customization form or schedule a call—we'll provide a quote and timeline within 24 hours.
Q: How fast can we launch?
If you buy a vault project as-is, we can deploy it within 48 hours. Custom branding adds 5-7 days. New features or integrations add 1-4 weeks. Custom builds from scratch take 4-12 weeks depending on scope
Q: Do you provide support after launch?
Every premium project includes 30 days of free support covering bugs, setup issues, and basic questions. After that, we offer monthly maintenance at $60/month for small tweaks, updates, and bug fixes. For major feature requests, we apply an hourly rate and provide an estimate before starting work. Contact us to discuss scope and timeline.
Q: How do I know if my change request is major or minor?
We cover routine maintenance and small tweaks in your $60/month plan—things like fixing bugs, updating text or images, adjusting colors or layouts, and applying security patches.Major requests that require building new functionality, integrating third-party services, or significant development time (3+ hours) are quoted separately at our hourly rate.Not sure? Just ask! We'll review your request and let you know if it's covered or if we need to provide a quote. You always approve the cost before we start any work beyond your plan.